Refund & Return Policy
We want you to love your purchase. If something is not right, here is how we can help.
Last updated: January 2026. At Sunkey Beauty Gallery, customer satisfaction is our priority. Because our products are personal care items, we maintain strict hygiene standards. Please review our return, exchange, and refund policy below.
1. 7-Day Return Policy
You may request a return within 7 calendar days of receiving your order. To be eligible, the item must be unworn, unwashed, unused, and in its original packaging with all tags intact. Wigs must not show any signs of styling, heat damage, or product use. We reserve the right to refuse returns that do not meet these conditions.
2. Exchange Only — Hygiene Policy
Due to health and hygiene regulations, all wig and hair product sales are final once the item has been worn, altered, or removed from its original packaging. We only offer exchanges for the following reasons: the item received is defective or damaged, or we shipped the wrong product or size. Exchanges are processed once the returned item is inspected and approved by our team.
3. Non-Returnable Items
The following items cannot be returned or exchanged: used or worn wigs, custom-made or personalised wigs, hair care products (shampoos, conditioners, treatments) that have been opened, and sale or clearance items.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that delivery charges are non-refundable, and you are responsible for return shipping costs unless the return is due to our error.
5. How to Initiate a Return
To start a return or exchange, please contact us within 7 days of delivery via WhatsApp at +234 903 414 1033 or email sunkeybeautygallery@gmail.com with your order number and details of the issue. We will provide you with return instructions. Items sent back without prior authorisation will not be accepted.
6. Late or Missing Refunds
If you have not received your refund within the stated timeframe, first check your bank account again. Then contact your credit card company or bank, as processing times vary. If the issue persists, please reach out to us, and we will follow up on your behalf.
7. Contact
For any questions about this policy, visit us at 4 Surulere Street, Ganmo, Opposite Abiye Hospital, Ilorin 240101. Call or WhatsApp +234 903 414 1033.